Jasper Lodging Guest Experience Agent

Banff Jasper Collection by Pursuit - Jasper, AB
$16 an hour - Full-time, Temporary

What will be your daily pursuit?:
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in iconic, unforgettable, and inspiring locations
Full-time work of 35+ hours weekly across the summer season
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Guest Experience Agents have a unique role of helping guests at our properties realize their vacation dreams. This position will work with the front desk team in checking guests in and out of the hotel with a major focus on cross promotion of our attractions and dining options during our peak times. A positive attitude, passion for our experiences, and great communication skills are essential to create unforgettable hospitality experiences for our guests.

Process telephone calls
Process group arrivals and departures
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payment
Take, cancel, and change room reservations
Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
Refer major guest complaints to Hotel Manager or Front Desk Supervisor
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services, and local points of interest
Provide information regarding room status and special guests to other departments
Learn the Emergency Response Manual thoroughly
Provide information & confirm bookings for our guests on our local Pursuit attractions
Provide information and confirm bookings for meals across all F&B outlets in our collection
Perform related Front Desk duties as directed by Supervisor
Provide information and promote all Pursuit products (Brewster Express, Sightseeing tours, Attractions, Hotels, Food & Beverage)
Act as a point of sale for guests who want to book, and direct those to Pursuit Adventure Centre locations if they wish to book later
Represent Pursuit and Pursuit Adventure Centre in a professional manner and create a great first impression for visitors
Work independently with the support of a team to achieve organizational goals and drive sales
What skills and experience do you need for this job?:
Excellent communication skills, both verbal and written and an outgoing personality
Able to work with minimal direct supervision
All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards
Computer knowledge (we are willing to train for this)
Attend and review product knowledge documents and training sessions to fully understand new Pursuit product offerings
Passionate about tourism and hospitality and strive to help create memorable experiences for visitors to the Canadian Rockies
What will your work environment be like?:
This fun, summer job has contract dates from May 14 through October 11, 2021.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around National Parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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