Guest Services Agent
Sawridge Inn & Conference Centre - Jasper, AB

The position: 
The guest services agent is responsible for providing genuine customer service to our guests by booking tours, taking care of guest/tour group luggage, providing general information, checking in and out of guests, and helping the guests with any other inquiries in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.
Hours: Full time – must be flexible for shifts
KEY DUTIES AND RESPONSIBILITIES
Responsibilities (include but are not limited to): 
· Provide information about local features such as shopping, dining, nightlife, and recreational destinations
· Make/book travel arrangements for sightseeing and other tours
· Pick up and delivering items, or run errands for guests
· Greet & assist guests in the Lobby
· Greet & assist guests with baggage while checking in/out of the Hotel
· Respond quickly to guest requests or complaints in a professional manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
· Thoroughly learn all duties of Front Desk and assist with Front Desk duties as required
· Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the town of Jasper
· Maintain an open communication line through all shifts by proper use of the log book.
· Keep brochure rack and other lobby information tidy, stocked and up to date
· Promote team work and quality service through daily communication and coordination with other departments
· Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
· Provide shuttle service to guests.
· Perform other duties as assigned.
SKILLS/EDUCATION REQUIRED
Qualifications: 
· Excellent interpersonal, communication and customer service skills
· Must speak fluent English, additional language an asset
· Must be physically fit. This person must have the ability to lift a moderate weight
· Pleasant and outgoing personality
· Class 5 Alberta Driver's license (for two years)
Job Type: Full-time
Salary: $14.40 /hour
Experience:
guest service: 2 years (Required)
License or certification:
Alberta full driver's license (Required)