Service Desk Agent 


Start Date 	 
Location 	Jasper - Sawridge Inn & Conference Center  
Address 	 
Category 	Front Office/Guest Services  
Description 	Overview/Role:
The Service Desk Agent is responsible for providing genuine customer service to our guests by booking tours, taking care of guest/tour group luggage, providing general information, and helping the guests with any other inquiries in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.
Responsibilities (include but are not limited to):
•	Provide information about local features such as shopping, dining, nightlife, and recreational destinations
•	Make/book travel arrangements for sightseeing and other tours
•	Pick up and delivering items, or run errands for guests
•	Greet & assist guests in the Lobby
•	Greet & assist guests with baggage while checking in/out of the Hotel
•	Respond quickly to guest requests or complaints in a professional manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
•	Thoroughly learn all duties of Front Desk and assist with Front Desk duties as required
•	Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the town of Jasper
•	Maintain an open communication line through all shifts by proper use of the log book.
•	Keep brochure rack and other lobby information tidy, stocked and up to date
•	Promote team work and quality service through daily communication and coordination with other departments
•	Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
•	Perform other duties as assigned.
Position is both available for Winter or Summer seasons.
WINTER HOURS
Friday      4:00 pm – 9:00 pm
Saturday  7:00 am – 12:00 pm
                3:00 pm – 9:00 pm
Sunday    7:00 am – 12:00 pm
Holidays  7:00 am – 12:00 pm
                3:00 pm – 9:00 pm
SUMMER HOURS
Daily 7:00 am – 11:00 am
        4:00 pm – 8:00 pm
 
Position Requirements 	Qualifications:
•	Excellent interpersonal, communication and customer service skills
•	Must speak fluent English, additional language an asset
•	Must be physically fit. This person must have the ability to lift a moderate weight
•	Pleasant and outgoing personality 
Full-Time/Part-Time 	Full-Time  
Shift 	-not applicable-  
Keywords 	 
Compensation 	 
Accommodations Available 	Yes, shared staff accommodation is available  
User9 	 
User10 	 
Position 	 
Close Date 	 
Post Internal Days 	 
Position 	Service Desk Agent  
Close Date 	 
Post Internal Days 	0  
Number of Openings 	2  
Number Filled 	0  
Exempt/Non-Exempt 	Non-Exempt  
Hiring Manager(s) 	Simone Heinrich  
Req Number 	FRO-16-00007  
Open Date 	3/16/2016  
About the Organization 	At the Sawridge Group of Companies, we know that delivering unmatched hospitality and excellent service to our clients and guests begins with providing our employees with the very best. We are an Employer of Choice in Alberta's hospitality industry and offer: 

Comprehensive health and dental benefits package for you and your family
Group RRSP with contribution matching
Hotel room discounts for you and your friends and family
Discounts at our food and beverage outlets 
Competitive pay and advancement opportunities  
EOE Statement 	We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  


This position is currently accepting applications.